Effective Date: 1 January 2025 | Applies to: All registered members in the Philippines
This Privacy Policy explains how jiliaa collects, uses, stores, and protects the personal information of members and visitors based in the Philippines. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy. We are committed to handling your data responsibly and in line with applicable data protection standards. If you have questions about how your information is managed, please visit our FAQ page for guidance.
When you register with jiliaa, we collect personal information that is necessary to create and manage your account, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect technical data such as your IP address, device type, browser information, and session activity logs to ensure platform security and improve your experience. Transaction records — including deposits, withdrawals, wagers, and bonus activity — are stored as part of your account history. If you contact our support team, the content of those communications may also be retained for quality assurance and compliance purposes. We do not collect sensitive personal information such as government-issued ID numbers unless required for identity verification under applicable regulations. All data collection is limited to what is genuinely necessary for the operation of the platform and fulfilment of our legal obligations. You may request a summary of the data we hold about you at any time through our support channels.
Your personal data is used primarily to operate your account, process transactions, verify your identity, and deliver the services you have requested on the platform. We use technical and behavioural data to detect and prevent fraud, protect platform integrity, and ensure that our responsible gaming tools function correctly for every Filipino member. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall member experience. We may use your contact details to send you important account notifications, security alerts, or updates to our terms and policies — these communications are not optional as they are necessary for account management. Promotional communications are only sent where you have opted in, and you may withdraw that consent at any time. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with third-party service providers — such as payment processors or identity verification partners — is limited strictly to what those providers need to perform their contracted services.
jiliaa employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews of our systems and processes. Despite these safeguards, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential at all times. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable legal, regulatory, or audit obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures. In the event of a data breach that is likely to affect your rights or interests, we will notify you as promptly as reasonably practicable. For any security concerns related to your account, please reachout to our support team immediately via the contact details listed in your account dashboard.
jiliaa does not disclose your personal information to third parties except in the limited circumstances described in this policy. We may share data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose information where required by law, court order, or regulatory authority, including cooperation with Philippine government agencies where legally mandated. In the event that jiliaa undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described here. We will never sell your personal data to advertisers, data brokers, or any other commercial third party. Any third-party links or integrations accessible through the platform are governed by those parties' own privacy policies, and jiliaa is not responsible for their data practices. We encourage you to review the privacy policies of any external services you choose to use.
As a member of jiliaa based in the Philippines, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to our legal and regulatory retention obligations — for example, transaction records may need to be retained for a minimum period under applicable financial regulations. If you believe your data has been processed in a manner inconsistent with this policy, you have the right to raise a complaint with our support team, and we will investigate and respond within a reasonable timeframe. You may withdraw consent for optional data uses, such as promotional communications, at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact our support team through the channels available in your account settings. We are committed to responding to all data-related requests promptly and transparently. For common questions about your account data, our FAQ page provides plain-language answers to the most frequently raised concerns.
jiliaa reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify registered members via email or a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this page will always reflect the most recent revision. Continued use of the platform after the updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you disagree with any changes to this policy, you may close your account by contacting our support team. Historical versions of this policy are available upon request for reference purposes.
If you have questions about how jiliaa handles your personal information, our FAQ page covers the most common concerns from Filipino members. You can also log in to manage your account preferences, including communication settings and responsible gaming tools.